Internal Collections Representative

Norfolk, VA 23510

Posted: 10/19/2023 Job Category: Customer Service Job Number: 00004FYZ Pay Rate: $17.00 / per hr.

Job Description

Hours:  9-5 / M-F


Job Summary:

Responsible for reaching out to customers to collect payment for overdue bills or other payments.  Acts as a liaison between creditors and customers and manages overdue accounts.


Job Responsibilities:

  • Collect payments on past due bills
  • Keep track of assigned accounts to identify outstanding debts
  • Record information about the financial status of customers and the status of collection efforts
  • Locate and notify customers of delinquent accounts by mail and telephone to solicit payment
  • Arrange for debt repayment or establish repayment schedules, based on customers’ financial situation
  • Advise customers of necessary actions and strategies for debt repayment
  • Answer customer questions regarding problems with their accounts
  • Investigate and resolve discrepancies
  • Create trust relationships with debtors when possible to avoid future issues
  • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports
  • Update account status and database regularly
  • Comply with requirements when legal action is unavoidable
  • Follow federal and state laws dealing with debt collection

Job Requirements

Job Requirements:

  • Proven experience as a debt collector / 2+ years
  • Proficiency in working with Microsoft Office
  • Experience in working with targets and tight deadlines
  • Knowledge of relevant legal requirements
  • Excellent communication and people skills
  • Ability to be polite and compassionate without lacking confidence
  • Proven ability to overcome obstacles and get results
  • Ability to manage time with little supervision



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