Inside Sales Support Specialist

Temp to Hire / Hours: 8:30-5:00 / M-F

Position Overview:

As an Inside Sales Support Specialist at client location, you will represent our luxury brand by delivering white-glove sales and support to interior design, DTC, and showroom customers. You will provide expert product guidance, assist with draft orders, and ensure a seamless, luxury experience at every touchpoint. Your role balances both sales and support responsibilities, creating an immersive customer experience that reflects client’s high standards.

Key Responsibilities:

Brand Ambassador

• Communicate client brand’s craftsmanship, timeless design, and luxury in every customer interaction.
• Foster strong, trust-based connections with interior designers, DTC clients, and showroom partners, enhancing their experience and driving brand loyalty.
• Uphold client’s reputation for precision and impeccable service throughout the customer journey.
• Educate customers on client’s design philosophy and craftsmanship, deepening their connection to the brand.

Sales

• Provide detailed product knowledge to guide customers in making informed design decisions.
• Help customers build and refine draft orders, ensuring accuracy and offering product recommendations.
• Manage professional communication via phone, email, and online channels, delivering timely solutions and personalized support.
• Work with internal teams to create seamless and tailored customer experiences.
• Maintain up-to-date knowledge of product lines, including new releases and discontinued items.

Support

• Manage customer relationships across email, phone, social media, and webchat. Handle inquiries, complaints, returns, and troubleshooting with empathy and efficiency.
• Ensure consistent, high-quality customer interactions by meeting service KPIs and standards.
• Provide feedback on customer interactions, assist in refining processes, and update customer records for accuracy.
• Support the trade program, guide customers through the application process, and manage customer support tools like Gorgias Helpdesk and Aircall.
• Present weekly reports on trends, popular products, and returns. Handle chargebacks, customer outreach, and dispute resolution.

Qualifications and Skills:

• Strong communication skills and attention to detail
• Ability to manage multiple communication channels efficiently
• Proficiency in tools like Gorgias, Aircall, and Shopify (preferred)
• Experience in luxury goods, interior design, or a high-end retail environment (preferred)
• Experience in startup environments is a plus

About You:

• Confident in making independent decisions and prioritizing tasks in a fast-paced environment
• Excellent communication skills, able to build rapport with clients
• Strong multitasking abilities and the capability to meet deadlines
• Professional, empathetic, and positive attitude with the ability to de-escalate situations
• Energized by client interaction, with an interest in interior design
• Adaptable mindset in a growing small business