Agency Receptionist

Full Time | Temp to Hire

$18

Norfolk 

We are recruiting for a local insurance company who is searching for a bilingual Spanish speaking Agency Receptionist. The ideal candidate will be reliable and detail-oriented and their key responsibilities will be to support daily office operations and serve as a key point of contact for clients. This role is ideal for someone who enjoys multitasking, and providing professional, bilingual support in a fast-paced office environment.

Key Responsibilities

• Answer incoming phone calls promptly and professionally, route calls appropriately, and take accurate messages

• Communicate clearly and courteously with Spanish- and English-speaking clients

• Receive, open, and distribute incoming mail and packages

• Scan, upload, and electronically file documents with accuracy and attention to detail

• Learn and navigate agency management systems, maintaining accurate and up-to-date records

• Assist with basic data entry and administrative support tasks

• Maintain organized digital and physical filing systems

• Support team members with clerical and office-related requests as needed

• Ensure confidentiality and proper handling of sensitive client information

Qualifications & Skills

• Required: Fluent in both Spanish and English (verbal and written)

• Previous administrative, clerical, or office support experience 

• Microsoft Office 

• Strong organizational skills and attention to detail

• Professional phone presence and customer-service mindset

• Ability to manage multiple tasks and prioritize effectively

• Dependable, punctual, and able to work independently and as part of a team

Fluent in Spanish, written and spoken