Case Management Specialist

Hours:  8:30-5:00 / M-F

General Summary

Manage timely processing of Asset Protection related case collections. Reconcile General Ledger accounts as required. Provide confidential support to Asset Protection department on internal/external investigations.
 
Principal Duties & Responsibilities

• Review Asset Protection cases for accuracy and ensure eligibility criteria are met for collection
• Transmit cases for collection to 3^rd Party Collection Agency
• Research and resolve any collection disputes
• Process monthly collection payment and any payments received
• Track and Process Award Payments for Integrity Matters cases
• Prepare Weekly Employee Sales Report
• Complete Onboarding Set up for New Hires
• Assist with research and payment of false alarm invoices

Minimum Requirements

• High School Diploma
• Microsoft Excel, Outlook, Showcase Queries 
• Excellent oral and written communication skills
• Self-starter; ability to work on a team as well as independently without supervision
• Must understand and be able to maintain confidentiality
• Ability to be flexible and adaptable in a work environment with shifting priorities
• Strong attention to detail
• Must be dependable