Client Service Assistant

Chesapeake, VA 23320

Posted: 12/27/2023 Job Category: Administrative/Office Professional Job Number: 000042WM Pay Rate: $15-$17

Job Description

Hours: 8:00-4:30 / M-F

Summary: Responsible for data order entry, customer service phone / email support, general office work while providing administrative support for the office in a professional manner by performing the following responsibilities.  Must have QuickBooks / SAP / or another accounting software.

Responsibilities:

  • Time management (arrive to work on time, return from lunches and breaks on time, get system up and running quickly at shift start).
  • Update all date stamps.
  • Enter all incoming purchase orders from customers
  • Validate pricing, inventory, and shipping address on all inbound orders
  • Answer multi-line telephone system, take accurate messages, and relay telephone calls to the appropriate person in an efficient manner.
  • Receive and respond to inquiries and complaints via telephone, email, and process the information in an efficient manner.
  • Perform various clerical duties such as data entry and copying.
  • Prepare and proofread emails for distribution.
  • Operates standard office equipment to include:
    • computer/printer
    • multi-line telephone system
    • photocopy machine
    • postage meter
    • calculator
  • Maintain a clean, professional office environment and promotes a positive image for the company.
  • Perform other related duties or projects as assigned.

Skills:

  • Oral Communication Skills
  • Written Communication Skills
  • Interpersonal Skills
  • Reading Skills
  • Telephone Etiquette
  • Computer Literacy
  • Keyboard Skills
  • Customer Relations
  • Customer Service
  • Professionalism
  • Filing
  • Organization
  • Planning
  • Time Management

 

4G14

Job Requirements

Education/Experience:

  • High School Diploma or Equivalent.
  • 2+ years in administrative / customer service role
  • Proficient in Microsoft Office
  • Strong attention to detail
  • High level of dependability
  • QuickBooks / SAP / or another accounting software
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