Client Service Associate

Hours:  8-5 / M-Th

Summary of Expectations

The primary responsibility of the Client Service Assistant is to provide exceptional service to clients. The primary responsibility of the CSA is to provide exceptional service to clients. The position will assist in all areas of the client experience such as responding to client service requests by phone and email, generation of appropriate documents, scheduling, documenting interactions with clients, and assisting the financial planners and operations team. The CSA is the main point of contact between clients and the team outside of scheduled financial planning meetings.

Primary Responsibilities:

• On board new client relationships – including establishing new accounts, collecting client information and required documentation, processing transactions and transfers, and preparation and processing of documents related to service requests.
• Client Relationship Management - support Advisors in enhancing new and existing client relationships through active communication with clients, resolving inquiries, and tracking key information and documentation.
• Perform administrative duties supporting daily business practices, including but not limited to telephone coverage, client electronic file maintenance, utilizing CRM and other technology resources to coordinate client meetings and support client activities.
• Comply with all industry rules and regulations and firm policies. Consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities

Qualifications:

• College Degree and 3+ years related financial planning industry experience (must have)
  
• Strong Proficiency with Microsoft Office and Adobe Acrobat
• Experience in financial services industry with operations or sales assistant experience
• Experience with customer relationship management (CRM) software (3+ years)
• Experience with DocuSign

Personal Attributes:

• Detail oriented with superior organizational skills and ability to prioritize tasks
• Highly motivated with excellent communication and customer service skills
• Ability to work effectively on multiple priorities
• Collaborative team player with positive attitude
• Unquestionable integrity and good judgment
• Ability to learn new processes quickly, take initiative, and multi-task with little supervision
• Ability to follow processes and procedures but not to the detriment of critical thinking and problem solving
• Professional demeanor