Customer Service Representative

Hours:  8:00-4:30 / M-F / Temp to Hire (for right person)

Summary: Responsible for Data order entry, Customer service phone / email support, general office work while providing administrative support for the office in a professional manner by performing the following responsibilities.

Responsibilities:

• Time management (arrive to work on time, return from lunches and breaks on time, get system up and running quickly at shift start).
• Update all date stamps.
• Enter all incoming purchase orders from customers
• Validate pricing, inventory, and shipping address on all inbound orders
• Answer multi-line telephone system, take accurate messages, and relay telephone calls to the appropriate person in an efficient manner.
• Greet and screen incoming visitors/customers in a professional manner and promptly notify the appropriate person of their arrival.
• Receive and respond to inquiries and complaints via telephone, email, and process the information in an efficient manner.
• Perform various clerical duties such as data entry, typing and copying.
• Prepare and proofread emails for distribution.
• Operates standard office equipment to include:
  • computer/printer
  • multi-line telephone system
  • copier
  • calculator
• Maintain a clean, professional office environment and promote a positive image for the company.
• Perform other related duties or projects as assigned.

Skills:

• Oral Communication Skills
• Written Communication Skills
• Interpersonal Skills
• Reading Skills
• Telephone Etiquette
• Computer Literacy
• Keyboard Skills
• Customer Relations
• Customer Service
• Professionalism
• Filing
• Organization
• Planning
• Time Management

Education/Experience:

• High School Diploma or Equivalent. Prior Customer service and Data entry needed.