Facilities Maintenance Coordinator

Facilities Maintenance Coordinator

Summary of Position:

• Coordinate all maintenance and repair issues for stores in assigned states.
• Respond/manage building emergencies- fires, floods, power outages, weather related hazards or alerts, liquid spills, plumbing issues or incident clean up.
• Assist department managers with daily facility changes or needs as requested.
• Handling routine inquiries on basic facility needs; fielding phone calls/emails for maintenance requests.
• Prioritizing requests and maintaining an accurate database of call history information for store within assigned states using internal Computerized Maintenance Management Systems (CMMS).
• Develop relationships with vendors to ensure the best pricing and service to the stores.

Principal Duties and Responsibilities:

• Review facility related invoices and facilitate the approval process up to payment within specified deadlines.
• Create and assign work orders to multiple technicians, subcontractors and service providers in assigned states.
• Provide reports on open and closed work orders and check status with the appropriate technician or service provider.
• Monitor expenditures on repair services for each store within assigned spending limits, up to $1500.
• Maintain accurate/current information in database for each store in assigned states.
• Administer certified business letters or facsimiles to Landlords as needed.

Minimum Requirements/Qualifications:

• Basic knowledge of construction, electrical, plumbing, mechanical and HVAC.
• Must have strong interpersonal skills and ability to work in a team environment.
• Excellent Customer Service and problem solving skills.
• Strong verbal and written communication skills, Type 34 wpm.
• Computer literate in Microsoft products; Email literate (send, receive, attach documents).
• After hours “on call” phone rotation required.
• Must be flexible to work evenings and weekends on a rotating shift schedule.

Desired Qualifications:

• College degree or equivalent experience.
• Facilities Maintenance, Property Management and/or Call Center experience is a plus.