Field Service Coordinator

Chesapeake, VA 23320

Posted: 01/28/2020 Job Category: Administrative/Office Professional Job Number: 00004F04 Pay Rate: $15.00/hour

Job Description

Primary Responsibilities:

  • Supports the Company on New, Relocations, Expansions, Renovations, Special Projects, Closings and Regional Offices as well as any hardware rollouts and/or upgrades.
  • Ensure store equipment is operational prior to opening by communicating with the stores via email and/or telephone.
  • Kickoff workflows by assigning stores, setting up excel workbooks and requesting merchant ID’s.
  • Perform standard workflow activities including database entry, audits, and data export preparations.
  • Complete workflows by following checklists, run sheets and closing calls.
  • Answer basic questions on standard store specific activities via phone and email. Escalate issues appropriately.
  • Assist with scheduling meetings and documenting meeting minutes.
  • Create and maintain accurate documentation of all processes within their job duties
  • Backup other coordinator responsibilities as needed regarding tech refresh and break fix maintenance
  • Other related duties as required by Management.

Core Competencies:

  • Drive for results
  • Organized & Detail Oriented
  • Customer Focused
  • Strong Communication Skills
  • Team Player
  • Professional attitude
  • Proficient with MS Excel, Word, and Outlook
  • Technical aptitude
  • Knowledge of DT or FD store hardware and systems a plus
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