Help Desk Associate

Chesapeake, VA 23320

Posted: 09/23/2019 Job Category: Customer Service Job Number: 00004DYP Pay Rate: $14.50/hour

• Establish an expert working level of knowledge for the in-store equipment including network systems, components, and the associated equipment that affect the operation of the store.    *This includes but is not limited to routers, switches, registers, register peripherals, pc, cabling, and pin pads.
• Collects, compiles, and analyzes technical data for the purposes of sharing accurate information
• Identifies, develops, and documents corrective actions of reoccurring and potential problems and issues.
• Participates in the project as required for the purpose of conveying and gathering information.
• Collaborates with key staff for the purpose of implementing and maintaining the in-store system.
• Demonstrates ability to express technical issues effectively to all audiences, both verbally and in writing

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