Help Desk Associate

Chesapeake, VA 23320

Posted: 05/08/2020 Job Category: IT Job Number: 0004F4V Pay Rate: $14.50/hr

Job Description




Our client in Chesapeake is seeking a Help Desk Associate to complete a project providing problem resolution for store system customers, store support centers, distribution centers, and field customers or escalate to the appropriate IS group as needed.









  • Develop and maintain a basic working knowledge of store applications, corporate/dc/field issues to determine proper course of action for problem solution.

  • Perform hardware and software troubleshooting in accordance with documented requirements and departmental standards to ensure technically accurate solutions.

  • Decide when escalation is required and escalate appropriately.

  • Provide accurate call documentation; detailing specific issues, procedures and results.

  • Recognize potential global issues based on the type or volume of calls coming in and sharing information with Team Leader on duty.

  • Maintains a highly developed sense of integrity and commitment to customer satisfaction.

  • Maintain familiarity with and utilize all methods of communication resources including but not limited to telephone, voice mail, email, and web chat.

  • Ability to communicate clearly and professionally, both verbally and in writing.

  • Perform daily administrative duties as scheduled







Job Requirements




  • Must be proficient in Microsoft Office
  • Excellent verbal and written communication skills.
  • Strong problem solving and customer service skills.
  • Must be able to adapt to changes and respond supportively in working with various circumstances and people.
  • Organized with strong multi-tasking skills.
  • Self-motivated and work well independently.
  • Strong verbal, interpersonal and listening skills.
  • Ability to communicate effectively with customers. 
  • High level of dependability.
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