IT Helpdesk Associate

Chesapeake, VA 23323

Posted: 01/06/2023 Job Category: IT Job Number: 00004FWH Pay Rate: $19.00 - $22.00 / per hr.

Job Description

Hours:  8:00-5:00 / M-F

Essential Duties and Responsibilities:

  • Set up, install, and maintain computer & telephony systems
  • Install system hardware & software upgrades
  • Install and troubleshoot computer software and ensure software licensing complies with license requirements
  • Set-up, troubleshoot, repair and maintain all devices, computer hardware, printers and peripherals, and maintaining related records
  • Assist in installing and managing system, network, and software on servers
  • Ensure network hardware/software compatibility
  • Provide end user support; prioritize and respond to work order requests and maintains related records
  • Provide basic training on the care and operation of all devices and network systems
  • Coordinate the repair of computer equipment including annual cleaning and preventative maintenance
  • Create software images and packages
  • Assist in planning, development, and installation of technology related systems
  • Assist in maintaining network security while promoting end user awareness
  • Maintain an inventory of company owned and/or licensed computer software
  • Maintain an inventory of company owned hardware
  • Administration and maintenance of Active Directory, DNS, DHCP, etc.
  • Management of email accounts and file servers
  • Stay current in knowledge of technologies and equipment by means of additional training
  • Contribute to recommendations for technology improvement
  • Other duties as assigned by the IT Manager 

Job Requirements

 

Qualifications, Education and Experience:

  • Required- High school diploma or equivalent
  • Required- Minimum of a two-year associate degree in computer technology or equivalent experience in networking or computer technologies
  • Required- Experience in computer hardware and software support
  • Required- Previous administrative experience in a Windows Active Directory environment
  • Required- Ability to monitor, diagnose, troubleshoot and repair software/hardware issues and complete the necessary follow up steps
  • Required- Experience working with and supporting wired and wireless network hardware
  • Preferred- Experience with TCP/IP, switching, routing, hubs and firewalls
  • Preferred- Experience working with networking equipment and/or applications
  • Preferred- Experience with Dynamics and WennSoft software a plus

 

Special Skills:

  • Ability to multi-task and work with changing priorities in a fast-paced environment
  • Detail oriented
  • Excellent oral and written communication skills
  • Possess a high sense of urgency
  • Ability to maintain confidentiality of sensitive data
  • Exceptional customer service skills
  • Strong organizational skills
  • Ability to work independently as well as within a team environment
  • Ability to read and write technical correspondence and documentation
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

 

Certificates, Licenses, Registrations

  • Required- Valid driver’s license and good driving record
  • Preferred- CompTIA A+/Security+, MCSA/MCSP

 

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