IT Helpdesk Associate

Hours:  8:00-5:00 / M-F

Essential Duties and Responsibilities:

• Set up, install, and maintain computer & telephony systems
• Install system hardware & software upgrades
• Install and troubleshoot computer software and ensure software licensing complies with license requirements
• Set-up, troubleshoot, repair and maintain all devices, computer hardware, printers and peripherals, and maintaining related records
• Assist in installing and managing system, network, and software on servers
• Ensure network hardware/software compatibility
• Provide end user support; prioritize and respond to work order requests and maintains related records
• Provide basic training on the care and operation of all devices and network systems
• Coordinate the repair of computer equipment including annual cleaning and preventative maintenance
• Create software images and packages
• Assist in planning, development, and installation of technology related systems
• Assist in maintaining network security while promoting end user awareness
• Maintain an inventory of company owned and/or licensed computer software
• Maintain an inventory of company owned hardware
• Administration and maintenance of Active Directory, DNS, DHCP, etc.
• Management of email accounts and file servers
• Stay current in knowledge of technologies and equipment by means of additional training
• Contribute to recommendations for technology improvement
• Other duties as assigned by the IT Manager 

Qualifications, Education and Experience:

• Required- High school diploma or equivalent
• Required- Minimum of a two-year associate degree in computer technology or equivalent experience in networking or computer technologies
• Required- Experience in computer hardware and software support
• Required- Previous administrative experience in a Windows Active Directory environment
• Required- Ability to monitor, diagnose, troubleshoot and repair software/hardware issues and complete the necessary follow up steps
• Required- Experience working with and supporting wired and wireless network hardware
• Preferred- Experience with TCP/IP, switching, routing, hubs and firewalls
• Preferred- Experience working with networking equipment and/or applications
• Preferred- Experience with Dynamics and WennSoft software a plus

Special Skills:

• Ability to multi-task and work with changing priorities in a fast-paced environment
• Detail oriented
• Excellent oral and written communication skills
• Possess a high sense of urgency
• Ability to maintain confidentiality of sensitive data
• Exceptional customer service skills
• Strong organizational skills
• Ability to work independently as well as within a team environment
• Ability to read and write technical correspondence and documentation
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Certificates, Licenses, Registrations

• Required- Valid driver’s license and good driving record
• Preferred- CompTIA A+/Security+, MCSA/MCSP