Internal Collections Representative

Hours:  9-5 / M-F

Job Summary:

Responsible for reaching out to customers to collect payment for overdue bills or other payments.  Acts as a liaison between creditors and customers and manages overdue accounts.

Job Responsibilities:

• Collect payments on past due bills
• Keep track of assigned accounts to identify outstanding debts
• Record information about the financial status of customers and the status of collection efforts
• Locate and notify customers of delinquent accounts by mail and telephone to solicit payment
• Arrange for debt repayment or establish repayment schedules, based on customers’ financial situation
• Advise customers of necessary actions and strategies for debt repayment
• Answer customer questions regarding problems with their accounts
• Investigate and resolve discrepancies
• Create trust relationships with debtors when possible to avoid future issues
• Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports
• Update account status and database regularly
• Comply with requirements when legal action is unavoidable
• Follow federal and state laws dealing with debt collection

Job Requirements:

• Proven experience as a debt collector / 2+ years
• Proficiency in working with Microsoft Office
• Experience in working with targets and tight deadlines
• Knowledge of relevant legal requirements
• Excellent communication and people skills
• Ability to be polite and compassionate without lacking confidence
• Proven ability to overcome obstacles and get results
• Ability to manage time with little supervision