Service Desk Technician

Chesapeake, VA 23320

Posted: 04/19/2022 Job Category: IT Job Number: 00004FQH Pay Rate: $17.00 - $20.00 / per hr.

Job Description

Provides on-site and remote support and request fulfillment for computers, printers, mobile devices, and peripherals support. Working with client internal customers only in this role.

  • Experience with Windows 10, Microsoft Office Suite, Email client/account setup and support.
  • Experience with Active Directory to include account creation/management and File Share permissions management.
  • Excellent customer interaction skills. Strong verbal and written communication skills for efficient troubleshooting and trouble ticket handling. Log and track service calls using ticketing software.

 

Job Requirements

Education and Experience Required:

Minimum High School Diploma or equivalent

  • Preferred 2-year post-high school Degree (technical field)
  • Must have 1-2 years of experience working as a Service Desk Technician.
  • Experience and knowledge of installation, configuration, and troubleshooting of computers in an environment utilizing Windows 7/10, Active Directory, Microsoft Office (Outlook, Word, Excel), Imaging Systems (WDS/MDT, SCCM etc.) and Ticketing systems (JIRA, Spiceworks etc.).

 

Physical Demands:

  • The employee is required to stand; walk; stoop, kneel, crouch or crawl.
  • The employee must occasionally lift and/or move up to 50 pounds.
  • Travel with overnight stays and/or weekend hours may occasionally be required.
  • Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face.
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