Client Service Assistant

Hours:  8:00-4:30 / M-F

Summary: Responsible for data order entry, customer service phone / email support, general office work while providing administrative support for the office in a professional manner by performing the following responsibilities.

Responsibilities:

• Time management (arrive to work on time, return from lunches and breaks on time, get system up and running quickly at shift start).
• Update all date stamps.
• Enter all incoming purchase orders from customers
• Validate pricing, inventory, and shipping address on all inbound orders
• Answer multi-line telephone system, take accurate messages, and relay telephone calls to the appropriate person in an efficient manner.
• Receive and respond to inquiries and complaints via telephone, email, and process the information in an efficient manner.
• Perform various clerical duties such as data entry and copying.
• Prepare and proofread emails for distribution.
• Operates standard office equipment to include:

• computer/printer
• multi-line telephone system
• photocopy machine
• postage meter
• calculator

• Maintain a clean, professional office environment and promotes a positive image for the company.
• Perform other related duties or projects as assigned.

Skills:

• Oral Communication Skills
• Written Communication Skills
• Interpersonal Skills
• Reading Skills
• Telephone Etiquette
• Computer Literacy
• Keyboard Skills
• Customer Relations
• Customer Service
• Professionalism
• Filing
• Organization
• Planning
• Time Management

Education/Experience:

• High School Diploma or Equivalent.
• 2+ years in administrative / customer service role
• Proficient in Microsoft Office
• Strong attention to detail
• High level of dependability