Temporary thru Dec. with the possibility of extension / PT-Member Support Specialist 

9:00-1:00, with flexibility / M-F / $15-$20, based on skill and experience

FUNCTION: Perform a wide variety of tasks requiring mature judgment, confidentiality, and initiative. Assist customers on phone and in person.

DUTIES AND RESPONSIBILITIES:

• Provide administrative and customer service support for member activities, programs, products, services, projects, and events.
• Provide support for print & electronic communications.
• Greet and assist callers, visitors, and clients.
• Determine the needs of members, then handle as many of the demands as possible.
• Provide support and coordination for membership databases maintenance, tracking, and Post changes. Provide reports as needed.
• Daily preparation, reconciliation, and posting of cash receipt batches.
• Promote and inform members about relevant programs, products and services.
• Receive and input registrations for events and education sessions.
• Set-up and clean-up the meeting rooms as needed.
• Provide regular reports and suggestions for improving customer service.
• Provide assistance to other administrative and accounting staff as requested.
• Support managers and meeting planners.
• Other duties as assigned.

SKILLS AND QUALIFICATIONS:

• Experience in customer service from an office, banking, or retail environment.
• Requirements include: proficiency in MS Office products, good speaking voice and vocabulary, pleasant personality, ability to deal effectively and diplomatically with a wide variety of customers, ability to shift rapidly between numerous duties, and ability to work quickly and accurately on tasks requiring strong attention to detail.
• Must possess good time management, communications, computer, and planning skills.
• Must be dressed and groomed as a professional.
• Must thrive in a rapidly changing environment and work well under pressure.
• Must be bondable.
• Occasional on-site meetings assistance.
• Occasional early or late work hours may be required.
• Must be able to pass credit check.